Terms and conditions
Please read the following terms and conditions of use carefully before using this site.
This site is provided by Samatoa.co, Ltd., its subsidiaries, affiliates and related entities. By using this site, you signify your agreement to these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use this website.
Information about us
samatoa-lotus-fabric.com is operated by SAMATOA.co, Ltd. (“We”). We are a company registered in Cambodia with our registered office at 11 road 63, Kolkran village, POBOX 160 Siem Reap, Cambodia, registered to the Cambodian Ministry of Commerce under company number 2351 E/2005. Our VAT/TIN number is B116-250013312. Our email address is firstname.lastname@example.org.
You may only purchase Products from us if:
- you are legally capable of entering into a binding contract with us (for example, in Cambodia you must be at least 18 years old);
- you are an authorised user of the credit or debit card used to pay for your order; and,
- are resident in a country that we deliver to.
Prices and Payment
The prices of our products are indicated in US Dollars, all taxes included, as well as order processing and shipping costs.
We have the right to change the prices at any time but the products will be invoiced accordingly to the prices stated at the moment of the order, under reserve of availability.
All prices are subject to obvious typographical error. If a manifest error occurs, we will contact you to inform you of the error made by our services and will remind you that the order will be billed to the conditions corrected. However, in case of refusal of the conditions corrected, you are free to cancel the order corrected without penalty.
The minimum order amount is $40.
Shipping costs and delivery fees are included in the price of the products.
The SAMATOA Online Shop is only available to customers paying by credit card or bank transfer.
We accept: VISA and MasterCard.
Your credit card will be billed as soon as you place your order.
Free sales taxes.
Cambodia is import duties free for natural fibers products from Cambodia.
Shipments and returns
Packages are shipped with parcel tracking. Whichever shipment choice you make, we will provide you with a link to track your package online.
No shipment fee will be applied at checkout time, as the product prices already include the processing and shipment fees.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Terms of Delivery
Depending upon where you live, you should receive your order within 7 to 10 business days from the shipping date. We cannot ship to P.O. Boxes. If you have any questions regarding the status of your order, please call our Direct Sales Department at Samatoa (855)–92-52-9001 or by email at email@example.com, through our contact form, or through our chat widget directly on Samatoa’s website.
If you are not 100% satisfied with your purchase, we’ll replace the item or refund the product amount. If you need to exchange or return any product, please repackage the product securely and return via UPS or insured parcel post. Enclose a copy of the original invoice and give the reason for the return or exchange. Returns/Exchanges are to be made within 30 days of receipt. Returns of used products will not be accepted. We will refund the merchandise amount to your credit card. Simply notify us within 30 days of receipt and we will replace it at no charge.
Please send all return items to
11 road 63, Kolkran village
Siem Reap, Cambodia, POBOX 160
We have made every effort to display as accurately as possible the colors and composition of our products that appear on our store. Computer displays may not accurately reflect the true color and composition of products.
Please note that all our products being entirely handmade, all dimensions indicated on this website are approximations and may vary. No responsibility is taken for the correctness of this information.
We are available to answer your questions from Monday to Friday, 9AM – 5PM (UTC+7). Please call us directly (855)–92-52-9001, use the contact form or the online chat on Samatoa’s website. Please prepare your order tracking number so that we can handle your request in an efficient fashion.
Copyright 2018 Samatoa.co, Ltd.
All rights reserved. All texts, images, diagrams, sound, animation and video files as well as their arrangement are subject to copyright law and all other laws pertaining to the protection of intellectual property. The contents of this website must not be copied, changed, distributed or otherwise be made available to third parties either for trade purposes or for distribution. Other usage on other websites is equally inadmissible.
Samatoa wants to present itself to you with an innovative and informative internet program. Therefore, we hope that you enjoy your visit to our website. The intellectual property contained in it, such as patents, brand names and proprietory rights are protected and this website does not convey a licence for using the intellectual property of Samatoa.co, Ltd. or any third parties.
You may download the contents of this website solely for your personal, non-commercial, private use, provided that you regard all copyright, brand and other protective laws, especially by not deleting the respective information or making it otherwise inaccessible or illegible. All changes or the use of the contents of our website for any other purpose is a violation of our rights and is expressly forbidden.
If not otherwise indicated, all trademarks mentioned on this website are brands protected by law of Samatoa.co, Ltd.. These brands are protected nationally and internationally and must neither be reproduced nor copied, changed or used in any other way without the express prior permission of Samatoa.co, Ltd..
Our website has been created with the greatest possible care. Even if we assume that the information provided by us is correct it may contain mistakes or inaccuracies. Therefore, we provide this information without any assurances or guarantees of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Also excluded are any tacit guarantees concerning the trading capabilities, suitability for certain purposes or the non-violation of laws and patents. We do not warrant the accuracy, completeness or usefulness of the material or any Information contained on the site. We do not warrant that the functions contained in the material available on this site will be uninterrupted or error-free, that defects will be corrected, or that the material, this site or the servers that makes them available are free of viruses or other harmful components. You assume total responsibility, cost and risk for your use of this site, the material and site-related services. Additionally, we point out that we do not supervise other websites containing a link to our website and cannot be held responsible for their contents.
We are not responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any was to the site, site-related services and/or material or information contained within the site, even if Samatoa.co, Ltd. or an authorized Samatoa.co, Ltd. representative has been advised of the possibility of such damages. You sole remedy for dissatisfaction with the site and/or site-related services is to stop using the site and/or those services.
Please note that some jurisdictions may not allow the limitation or exclusion of implied warranties, liability or incidental or consequential damages, so some of the above exclusions or limitations may not apply to you. We will from time to time revise the site, the Material and/or the products, site-related services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective users and visitors of this site. In addition, you are bound by any revisions to the Terms and Conditions of Use and should therefore periodically visit this page to review the current Terms and Conditions of Use to which you are bound.
We would like to know your opinion on our products and our website. However, we want to point out that we do not regard any messages received from you as confidential. Furthermore, we have the right to use your information in any way we see fit and without any obligations whatsoever toward you. The information we receive becomes the property of Samatoa.co, Ltd. on receipt and we have the right to use all ideas, concepts, know-how or technical information including the development, production and distribution of products without any obligation for financial compensation toward you.
Last updated: May 4, 2018
The Samatoa website provides information about the exquisite Samatoa assortment. To enjoy our website, we do not require anyone to share personal information about themselves. You can visit our site without having to register an account.
We also operate an online shop to offer the opportunity to order Samatoa products easily from home. To make a purchase from the Samatoa online shop you need to register on our website. We will ask you to create a login name and a password. You will be the only one who can access your account. We require the following personal information to complete your purchase and ship your order: name, address, phone number and valid e-mail address. We guarantee not to announce, dispose or pass on this information to others. We use the information to process your order and to give you information about special offers as well as to make your shopping as convenient and comfortable as possible. We will keep all information about your purchases even after your order has shipped. The transmission of the information will be encrypted by our security server software.
Certain limited non-personal identifiable information is recorded by our internet servers when you visit our site. This limited information includes the type of the used browser (such as Microsoft Internet Edge, Google Chrome or Mozilla Firefox) and the operating system used by your computer (such as Windows 10). Our internet servers also keep track of the number of visitors to the site, the pages they visited and how long they stayed. None of this information includes any personal information about you. Our server doesn’t detect nether your e-mail address nor other personal data of identification, if you do not submit it.
Links to this site
We do not review the sites that link to this site and is not responsible for any of those sites or the contents or materials of those sites that link to this site. Your linking to any other sites or pages is at your own risk.
These Terms and Conditions are governed by and shall be construed in accordance with the Laws of the Kingdom of Cambodia. In any action to enforce this Terms and Conditions of Use, the prevailing party will be entitled to costs and attorneys’ fees. In the event that any of the provisions of this Terms and Conditions of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Terms and Conditions of Use shall otherwise remain in full force and effect.