Shipments and returns 

 

Your pack shipment

Packages are shipped via UBS with tracking. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

The prices of our products are indicated in Euros or US Dollars, all taxes included apart from the treatment and shipping costs. For a shipment to the overseas territories or departments, please contact us. All orders can be payed in Euros or Dollars.

Samatoa.com.ltd has the right to change the prices at any time but the products will be invoiced accordingly to the prices stated at the moment of the order, under reserve of availability.

All prices are subject to obvious typographical error. If a manifest error occurs, Samatoa will contact you to inform you of the error made ​​by its services and will remind you that the order will be billed to the conditions corrected. However, in case of refusal of the conditions corrected, you are free to cancel the order corrected without penalty.

The minimum order is 40 .


Shipping costs and delivery are:

For delivery in Europe: 30 Euros per shipment

For deliveries to the United States: 25 Euros per shipment

Shipping costs will be calculated according to the weight of the items ordered. Please contact us for this matter by sending a message to contact@samatoa.com or using our contact form.

Terms of Delivery

Depending upon where you live, you should receive your order within 7 to 10 business days from the shipping date. Sorry, we cannot ship to P.O. Boxes. If you have any questions regarding the status of your order, please call our Direct Sales Department at Samatoa (855)–639-65-310 or by email contact@samatoa.com or through our contact form online.

Legal information

Copyright 2014 Samatoa.co,ltd

All rights reserved. All texts, images, diagrams, sound, animation and video files as well as their arrangement are subject to copyright law and all other laws pertaining to the protection of intellectual property. The contents of this website must not be copied, changed, distributed or otherwise be made available to third parties either for trade purposes or for distribution. Other usage on other websites is equally inadmissible.

You may download the contents of this website solely for your personal, non-commercial, private use, provided that you regard all copyright, brand and other protective laws, especially by not deleting the respective information or making it otherwise inaccessible or illegible. All changes or the use of the contents of our website for any other purpose is a violation of our rights and is expressly forbidden.

Trademarks

If not otherwise indicated, all trademarks mentioned on the SAMATOA® website are brands protected by law of SAMATOA. These brands are protected nationally and internationally and must neither be reproduced nor copied, changed or used in any other way without the express prior permission of SAMATOA.

Guarantee

Our website has been created with the greatest possible care. Even if we assume that the information provided by us is correct it may contain mistakes or inaccuracies. Therefore, we provide this information without any assurances or guarantees of any kind, either express or tacit. Also excluded are any tacit guarantees concerning the trading capabilities, suitability for certain purposes or the non-violation of laws and patents. We exclude any liability for damages resulting from the perusal of this website directly or indirectly unless they were intentional or due to negligency on our part. We especially issue no guarantee that our website, its contents and/or the server on which it is located is not contaminated by viruses. Additionally, we point out that we do not supervise other websites containing a link to our website and cannot be held responsible for their contents.

Licence rights

SAMATOA® wants to present itself to you with an innovative and informative internet program. Therefore, we hope that you enjoy your visit to our website. The intellectual property contained in it, such as patents, brand names and proprietory rights are protected and this website does not convey a licence for using the intellectual property of SAMATOA® or any third parties.

Your opinion

We would like to know your opinion on our products and our website. However, we want to point out that we do not regard any messages received from you as confidential. Furthermore, we have the right to use your information in any way we see fit and without any obligations whatsoever toward you. The information we receive becomes the property of SAMATOA® on receipt and we have the right to use all ideas, concepts, know-how or technical information including the development, production and distribution of products without any obligation for financial compensation toward you. 

Dimensions

Please note: All dimensions indicated on this website are approximations and no responsibility is taken for the correctness of this information.

Privacy Statement

Last updated: March 1, 2013

The SAMATOA website provides information about the exquisite SAMATOA assortment. To enjoy our website, SAMATOA does not require anyone to share personal information about themselves. You can visit our site without registering with us.

We also operate an online shop to offer the opportunity to order SAMATOA easily from home. To make a purchase from the SAMATOA online shop you need to be aged 18 or above and register on our website. We will ask you to create a login name and a password. You will be the only one who can access your account. We require the following personal information to complete your purchase and ship your order: name, address, phone number and valid e-mail address. We guarantee not to announce, dispose or pass on this information to others. We use the information to process your order and to give you information about special offers as well as to make your shopping as convenient and comfortable as possible. We will keep all information about your purchases even after your order has shipped. The transmission of the information will be encrypted by our security server software. You may review and change your online account details at any time without making a purchase. You have the option to agree to receive a newsletter from SAMATOA.

Certain limited non-personal identifiable information is recorded by our internet servers when you visit our site. This limited information includes the type of the used browser (such as Microsoft Internet Explorer or Mozilla Firefox) and the operating system used by your computer (such as Windows XP). Our internet servers also keep track of the number of visitors to the site, the pages they visited and how long they stayed. None of this information includes any personal information about you. Our server doesn’t detect nether your e-mail address nor other personal data of identification, if you do not submit it.

Terms and conditions

Payment

The SAMATOA Online Shop is only available to customers paying by credit card or Paypal.

We accept: VISA, MasterCard and American Express

Your credit card will be billed as soon as you place your order.

Sales Taxes

Free sales taxes.

Cambodia is import duties free for natural fibers products from Cambodia. 

Terms of Delivery

All efforts will be made to process your order within 10 days of its receipt. Depending upon where you live, you should receive your order within 7 to 10 business days from the shipping date. Sorry, we cannot ship to P.O. Boxes. If you have any questions regarding the status of your order, please call our Direct Sales Department at Samatoa (855)–639-65-310.

All packages are shipped via UPS/Linex/Fedex Standard. Please see details below:

Satisfaction Guaranteed

If you are not 100% satisfied with your purchase, we’ll replace the item or refund the product amount. If you need to exchange or return any product, please repackage the product securely and return via UPS or insured parcel post. Enclose a copy of the original invoice and give the reason for the return or exchange. Returns/Exchanges are to be made within 30 days of receipt. Returns of used products will not be accepted. We will refund the merchandise amount to your credit card. Please note a 20% restocking fee will be charged on returns of open items. If a part of any SAMATOA set is broken or missing when you receive it, please do not return the whole set. Refer to the part number as shown in the leaflet or send us a drawing of the missing or broken part. Simply notify us within 30 days of receipt and we will replace it at no charge. 

Please send all return items to

SAMATOA.co,ltd

Attn: SAMATOA

98 Pithnu Street

Siem reap, Cambodia POBOX 93160

Consumer Service

We are available to answer your questions Monday – Friday, 9AM – 5PM Please call Samatoa (855)–639-65-310.

Terms and Conditions of Use

Please read the following terms and conditions of use carefully before using this site.

This site is provided by Samatoa, its subsidiaries, affiliates and related entities. By using this site, you signify your agreement to these Terms and Conditions. If you do not agree with any of these Terms and Conditions, PLEASE DO NOT USE THIS SITE. 

Restrictions on use

The site and all material on this site, including, but not limited to, hyperlinks, buttons, images, illustrations, text, graphics and all other information contained on this site (“Material”) are protected by copyrights and other proprietary rights that are owned and controlled by SAMATOA®. You may not copy, modify, prepare as a derivative work, display, reproduce, reprint, republish, upload, post, transmit or distribute in any way or in any form the Material or the site, without the express written permission of SAMATOA®. You may download the Material from the site for personal, non-commercial, home use only, provided that you keep intact all copyright, trademark and other proprietary notices. Any modification or use of the Material or the site for any other purpose is a violation of SAMATOA®’s copyrights and proprietary rights and is strictly prohibited. The trademarks and related proprietary property are protected under national and international laws and may not be reproduced, copied, modified, posted or used in any way or in any form without the express prior written permission of SAMATOA®. 

Communications and Submissions

SAMATOA® enjoys hearing from its customers. However, please be aware that any information, including, but not limited to, comments, suggestions, feedback data or the like regarding the site, the Material or SAMATOA® and its products and services (“Information”) shall be deemed to be non-confidential and SAMATOA® shall have no obligation of any kind with respect to such Information. In addition, SAMATOA® shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works and distribute the Information to others without limitation and to authorize others to do the same. Such Information shall remain the property of SAMATOA® and SAMATOA® shall be free to use any ideas, concepts, submissions, know-how or techniques contained in such Information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and other items incorporating such Information without compensation to the provider of such Information.

General Notice

This site, including the material contained within it or any site-related service, is provided “as is” with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. SAMATOA® does not warrant the accuracy, completeness or usefulness of the material or any Information contained on the site. SAMATOA® does not warrant that the functions contained in the material available on this site will be uninterrupted or error-free, that defects will be corrected, or that the material, this site or the servers that makes them available are free of viruses or other harmful components. You assume total responsibility, cost and risk for your use of this site, the material and site-related services.

SAMATOA® is not responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any was to the site, site-related services and/or material or information contained within the site, even if SAMATOA® or an authorized SAMATOA representative has been advised of the possibility of such damages. You sole remedy for dissatisfaction with the site and/or site-related services is to stop using the site and/or those services.

Please note that some jurisdictions may not allow the limitation or exclusion of implied warranties, liability or incidental or consequential damages, so some of the above exclusions or limitations may not apply to you. SAMATOA® will from time to time revise the site, the Material and/or the products, site-related services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective users and visitors of this site. In addition, you are bound by any revisions to the Terms and Conditions of Use and should therefore periodically visit this page to review the current Terms and Conditions of Use to which you are bound. 

Links to this site

SAMATOA® does not review the sites that link to this site and is not responsible for any of those sites or the contents or materials of those sites that link to this site. Your linking to any other sites or pages is at your own risk. 

Miscellaneous

In any action to enforce this Terms and Conditions of Use, the prevailing party will be entitled to costs and attorneys’ fees. In the event that any of the provisions of this Terms and Conditions of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Terms and Conditions of Use shall otherwise remain in full force and effect.